CASE STUDYshape

Building Performance Management Framework

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Industry

Banking and Financial Services

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Challenge

Inconsistent Performance management processes,
High employee turnover, Low score on Culture survey

One of our international clients - a large-sized BFSI company - was experiencing high employee turnover and inconsistent productivity across various business functions. Despite investing in talent acquisition initiatives, the company found it difficult to retain talent, leading to increased hiring and retraining costs, loss of high-quality talent, and project delays. The leadership identified the need for a more structured Performance Management system that would not only assess performance but also drive engagement, development, and retention.

Our Solution

1
Immersive Analysis
  • In-depth engagement with stake-holders

  • Study of existing Performance Management framework

  • Gap Analysis

2
Diagnostics
  • Administering CanvassĀ® - a scientific Performance Management Survey

  • Insights on Performance Management enablers and inhibitors

  • Identifying key leadership development areas

3
Bespoke Solution
Session with CEO & Top team to:
  • Align PM framework with strategic organizational goals

  • Nail down leadership behaviors expected from all managers based on heat Map analysis from Diagnostics

Roll-out of Performance Management intervention:
  • Crafting leadership journeys for top 3 layers of management

  • Action Learning workshops

  • Work-place based simulations

  • Coaching sessions to facilitate effective Performance Management

4
Feed forward & Adapt
  • Monitor progress

  • Coaching sessions to sustain learning

  • Institutionalizing the new Performance Management framework

  • ROI measurement

What we helped our client achieve

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Increased productivity on Business KPIs
45%
63%
Increase in employee retention over the first 12 months
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Increase in internal promotions to senior leadership levels
160%
78%
Increase in Engagement Survey Index
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