CASE STUDYshape

Enabling Culture Transformation

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Industry

Energy & Renewables

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Challenge

The client (a leading global player in the Energy and Renewables sector) encountered three key challenges:

  • Exit interviews indicated that the majority of resignations stemmed from manager-related issues

  • Organizational culture lacked focus on nurturing and career development of employees

  • The environment was competitive and focused on individual contribution, adversely impacting collaboration and trust

  • There was a definitive presence of hierarchy-driven decisions, impacting innovation and autonomy

A leading global player in the Energy and Renewables sector, known for its robust market presence, faced significant internal challenges despite its historical growth. While the company had shown rapid growth and scale, concerns about its leadership approach and workplace culture had begun to surface, plausibly threatening its continuing growth and marketplace dominance. Employee surveys and exit interviews highlighted underlying issues affecting employee retention, prompting the organization to reevaluate its management practices. Seeking to create a more supportive and growth-oriented environment, the company aimed to enhance employee satisfaction and long-term stability.

Our Solution

1
Immersion-Stage 1
Interactions:
  • C-suite team

  • People managers across levels

  • Select employees who had exited

Findings:
  • Managers had blind spots regarding their management style

  • Employees felt unheard and commoditised

  • Managers themselves felt the same way about their managers

2
Diagnosis-Stage 2
Administering scientific tools across a sample of employees
  • PACE Culture survey (taken by 250 employees across levels)

  • CEI test (taken by 300 people across businesses)

Findings:
  • Predominance of Control and Competence culture

  • Lack of autonomy and flexibility

  • Adverse impact on innovation and Agility

  • Attrition of top talent and negative impact on brand reputation

3
Curated Solution-Stage 3
Interventions with top team including CEO & C-suite group
  • Revisiting Vision, Mission and Values

  • Reaching agreement on the desired cultural construct

  • Gaining commitment from top team to drive the transformation

Key aspects of the Culture transformation:
  • Driving awareness and the desire for change across the organization

  • Building capability required for transformation through coaching and learning

  • Establishing desired leadership behaviours

  • Changes to management systems and processes

  • Reinforcing change and realizing value

What we helped our client achieve

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Employee retention across levels increased by
47%
Collaboration quotient increased by a whopping
145%
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Employee engagement survey scores increased by
58%
Manager effectiveness index improvement of
42%
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Organizational culture significantly impacts various aspects of a business, including employee engagement, productivity, innovation, and overall success

  • Research has found that 58% employees leave jobs because of negative workplace cultures, emphasizing that culture is a key driver of turnover.

  • Organizations with a strong culture are 2.5 times more likely to be high-performing, and employees are 26% more likely to be “very satisfied” with their jobs.

  • 77%of job seekers consider a company's culture before applying for a job, and 56% say company culture is more important than salary when it comes to job satisfaction.

  • A survey reveals that 56% of millennials, who now represent the largest workforce group, prioritize culture fit over other job factors.

  • Organizations with strong performance-driven cultures achieve a 200% greater chance of exceeding financial targets.

  • Employees’ overall ratings of their company’s qualities — like collaboration, work environment, and mission and value alignment — are 20% higher at companies with strong cultures.

  • 86% of employees in strong cultures feel their senior leadership listens to employees.

  • 90% of employees at winning company cultures are confident in their company’s leadership team.

  • 13 companies that have appeared on Fortune’s annual 100 Best Companies to Work For list every year also see higher average annual returns with cumulative returns as high as 495%

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